Technical Support Engineer

  • Job Reference: RE0833TS
  • Date Posted: 24 April 2024
  • Recruiter: Rise Executive Search
  • Location: West Midlands
  • Salary: On Application
  • Bonus/Benefits: Neg DOE, Pension, excellent benefits TBA
  • Sector: Sales & Marketing
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Paul Brewin
  • Email:
  • Telephone: 01623 640544

Job Description

Technical Support Engineer Industrial Electrical Control & Automation

Excellent Negotiable Salary Package, Pension, and other benefits.


Our Client has a requirement for a Technical Support Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in Wolverhampton, Bilston, Willenhall, Wednesbury, Walsall, Brownhills, Cannock, West Bromwich, areas of the West Midlands in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including functional safety, IIOT, HMI’s, PLC’s, programming language IEC61131-3, variable speed drives, instrumentation, industrial data comms, sensors.


As the Technical Support Engineer you will respond to and handle automation product technical enquiries.  You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability.

In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales.

Knowledge and Experience

  • GCSE Maths and English (or equivalent)
  • Probably ONC/HNC/BSc in Electrical engineering (or other electrical engineering qualification)
  • Good working knowledge of Microsoft Office and data entry systems
  • Full clean driving license
  • Experience in similar sales /customer service environment.
  • Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

Post codes used are for advertising purposes only.

To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion.